Refund Policy
Artistic Hub Refund Policy
Our Commitment:
Artistic Hub is committed to providing customers with high-quality products and exceptional service. However, we understand that situations may arise where a refund is necessary.
Eligible Products for Refunds:
Non-Custom Wall Art: We will offer a replacement for non-custom wall art (paintings, prints, photographs) within 14 days of receipt, provided the artwork is returned in its original condition and packaging.
Damaged or Defective Products:
We will offer a full refund for any product that arrives damaged or defective. Please contact us within 7 days of receiving your order to initiate a return.
Incorrect Items: If you receive an incorrect item, we will gladly arrange for a return and issue a full refund upon confirmation of the mistake.
Products Not Eligible for Refunds:
Custom Wall Art:
Due to the personalized nature of custom wall art (e.g., commissioned paintings, personalized prints), we are unable to offer refunds on these items.
Used or Damaged Products:
We cannot offer refunds for products that have been used, damaged after receipt, or are missing original packaging (unless due to damage during shipping).
Refund Process:
To initiate a refund, please contact our customer support team via email or phone. We will provide you with a return authorization number and instructions.
Carefully repack the product in its original packaging, if possible.
Return the product to the designated address using a trackable shipping method. Please retain your shipping receipt for reference.
Once we receive and inspect the returned product, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Additional Notes:
Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
We reserve the right to reject refund requests that do not comply with this policy.
Contact Us:
For any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you!
By outlining these clear terms, Artistic Hub ensures a fair and transparent refund process for its customers, fostering trust and a positive customer experience
Our Commitment:
Artistic Hub is committed to providing customers with high-quality products and exceptional service. However, we understand that situations may arise where a refund is necessary.
Eligible Products for Refunds:
Non-Custom Wall Art: We will offer a replacement for non-custom wall art (paintings, prints, photographs) within 14 days of receipt, provided the artwork is returned in its original condition and packaging.
Damaged or Defective Products:
We will offer a full refund for any product that arrives damaged or defective. Please contact us within 7 days of receiving your order to initiate a return.
Incorrect Items: If you receive an incorrect item, we will gladly arrange for a return and issue a full refund upon confirmation of the mistake.
Products Not Eligible for Refunds:
Custom Wall Art:
Due to the personalized nature of custom wall art (e.g., commissioned paintings, personalized prints), we are unable to offer refunds on these items.
Used or Damaged Products:
We cannot offer refunds for products that have been used, damaged after receipt, or are missing original packaging (unless due to damage during shipping).
Refund Process:
To initiate a refund, please contact our customer support team via email or phone. We will provide you with a return authorization number and instructions.
Carefully repack the product in its original packaging, if possible.
Return the product to the designated address using a trackable shipping method. Please retain your shipping receipt for reference.
Once we receive and inspect the returned product, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Additional Notes:
Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
We reserve the right to reject refund requests that do not comply with this policy.
Contact Us:
For any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you!
By outlining these clear terms, Artistic Hub ensures a fair and transparent refund process for its customers, fostering trust and a positive customer experience